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FAQS

How do I know if your products are true to size?

We follow set guidelines when designing our garments to ensure all styles are true to size. Please note that some garments are designed to be worn close to the body & others as a relaxed fit (knitted items). This information will be noted in the product style notes. Please check out our Size Chart for general reference. 

 

How long does it take for my order to ship?

CISTAR ships all orders as quickly as possible using UPS and USPS. We usually ship within 3 days or receiving the order. You should be expecting your package within 7 business days after placing your order. 

 

What is your return policy?

We accept returns in new condition with original tags attached. If you are not satisfied with your purchase, we will gladly accept your return within 7 days or receiving your order. 

Final Sale items cannot be returned. 

*** Temporary COVID-19 update - For the safety of our warehouse team, staff has been temporarily reduced. We ask that you kindly allow additional time for your return to be processed and note that a $10 return fee will be deducted from your refund. Please be assured that refunds for returns will be processed as soon as possible.   

 

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